Frequently Asked Questions
| First National Bank | ||
| Account Number | 58860026261 | |
| Branch Number | 255005 | |
| Reference Number | Your Tracker account number |
Our tracking units are fitted in a number of different locations and for safety and security reasons the location cannot be disclosed.
Contact Tracker timeously to select one of the options below:
If you sell the vehicle before the end of the agreement:
- You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
- You can choose to end the agreement (early cancellations costs apply).
- You can continue to pay the monthly fee until the end of the contract period.
- The new owner can opt to take over your contract.
If you sell the vehicle at the end of the agreement:
- You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
- You can choose to end the agreement (no cost and one calendar months’ notice will apply).
- The new owner can initiate a new contract which utilises the existing unit.
Tracker Recover and Tracker Protect
Log onto the Tracker Connect App to view your vehicle’s activity.
Tracker Care
Log onto the Tracker Connect App or onto the MyTracker site to view your vehicle’s activity.
The delay may have been caused by a system issue.
Please contact Tracker on 0860 60 50 40.
Call our National Emergency Contact Centre on 0800 13 23 23.
The default password is only valid for 48 hours. If it’s not changed within that time frame then it expires and will need to be reset.
Our tracking devices can be fitted to all makes and models of passenger, commercial and heavy goods vehicles.
Contact 0860 60 50 40 and we can reset the login details for you.
Log onto the MyTracker website. The system will request that you logon with the username and password provided to you after installation. Select the Trip Logbook option on the left hand side. Select the Vehicle, Start Date and End Date and click on display. At the bottom of the page you will find the option to save the report in the format suitable to your needs.
By logging onto the MyTracker website or downloading the Tracker Connect App from your phone’s App store.
If you enter a high risk area frequently, Tracker will stop sending notifications.
In the case of you accidently pressing your assist button, Tracker will give you a call to check if everything is fine.
CASH: When the client pays for installation and is on a month-to-month contract.
FREE FITMENT: Client enters into a 36-month agreement and does not pay for installation.
PREPAID: 36-month subscriptions are paid for in advance.
Yes we can, however a service fee of R595.00 will be applicable.
Contact Tracker Product Support on 0860 60 50 40 and select options: 2, 1 and 2.
| First National Bank | ||
| Account Number | 58860026261 | |
| Branch Number | 255005 | |
| Reference Number | Your Tracker account number |
Contact 0860 60 50 40 and we can reset the login details for you.
Contact Tracker timeously to select one of the options below:
If you sell the vehicle before the end of the agreement:
- You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
- You can choose to end the agreement (early cancellations costs apply).
- You can continue to pay the monthly fee until the end of the contract period.
- The new owner can opt to take over your contract.
If you sell the vehicle at the end of the agreement:
- You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
- You can choose to end the agreement (no cost and one calendar months’ notice will apply).
- The new owner can initiate a new contract which utilises the existing unit.
By logging onto the MyTracker website or downloading the Tracker Connect App from your phone’s App store.
The delay may have been caused by a system issue.
Please contact Tracker on 0860 60 50 40.
Yes, the odometer reading can be updated on the MyTracker website.
Alternatively you can contact 0860 60 50 40.
The default password is only valid for 48 hours. If it’s not changed within that time frame then it expires and will need to be reset.
Cash
When the client pays for installation and is on a month-to-month contract.
Free fitment
Client enters into a 36-month agreement and does not pay for installation.
Advanced payement
Client opts to pay a subscription in advance for up to 6, 12 or 36-months.
Still haven’t found what you are looking for?
Peace of mind in your pocket.
Whether it’s up the road or across the country, our Tracker Connect App allows you to get out more knowing that wherever you end up, we’ll make sure it’s a smooth journey. Click through our convenient interactive How to Guide below and see how simple it is to use your Tracker app.
Please note that certain features and functions will vary based on the service you have purchased.
View the Tracker Connect App.
